Technical Services Business Partner (Sri Lanka, Pakistan & India markets)

Location: Dubai, AE

The purpose of this role is to provide technical support and training on the use and application of company products, services, equipment and documentation in acquiring new business and in maintaining existing customers. The role also to support local commercial efforts to maintain existing business and to help secure new business as mandated by the organization.

Key Accountabilities

• Provide total technical support to customers
• Problem solving. Analyzes product-related issues, including on-site analysis and actuations. Performs laboratory analysis of the issues when needed. Communicates with RS Lab and/or Quality Control department to stablish corrective actions.
• Manage complex customer complaints
• Gather customer needs and requirements in cooperation with Sales & Marketing organization to help build the custo...