Join the RDM host team as a Technical Analyst specializing in cloud-based SaaS environments. Focus on maintaining live applications and enhancing user experience through performance monitoring.
This role requires at least three years of technical operations experience, emphasizing problem resolution for critical business applications. Candidates should be well-versed in Microsoft Server platforms, MS SQL databases, and have a solid grasp of XML and Client-Server architectures. Your analytical mindset will play a crucial role in diagnosing operational issues and understanding performance metrics.
Key Responsibilities:
• Maintain availability of customer-facing cloud applications
• Conduct performance reviews and monitor application effectiveness
• Troubleshoot and solve network and software problems
• Collaborate with cross-functional technical teams
• Document operational processes and procedures clearly
Requirements:
• Minimum 3 years in enterprise applicati...