When the Weird Ones Land on Your Desk, You Get Excited
Most engineers see a gnarly ticket and hope it escalates away from them.

You're the opposite. You want to know why the replication broke at 2am. You want to trace the DNS weirdness back to its source. You want to understand the environment well enough that you see the problem coming before the client does.

If that sounds less like a job description and more like a personality trait, read on.

We're First Focus, Australia's #1 MSP (Cloud Tango, 9 years running), with almost 400 staff across Australia, New Zealand, and the Philippines. We're big on people who ask why, and we've built a culture around it. See what drives us: https://www.firstfocus.com.au/about-us/

What You'll Actually Be Doing
As a Technical Lead, you sit above the Service Desk. Not in a hierarchy sense, but in a depth-of-expertise sense. You're the person your pod escalates to when things get genu...