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The Team Manager role is focused on managing consultants within the contact centre. Ensures that the team reaches target by monitoring individual performance on a constant basis. Mentors team and gives constant real-time support in terms of query resolution.

What will make you successful in this role?

This role is focused on, but not limited to:

• Deliver exceptional customer service that exceeds customers’ expectations through proactive, innovative and appropriate solutions by eliminating waste and looking for continuous improvement
• Ensuring achievement of underwriting and profitability objectives through internal processes.
• Maintenance of expert knowledge on specific products, pricing, application procedure, processing and timelines to drive and achieve relevant product a...