Job Description
Managers in this role get to:
- Impact the Bottom Line: Drive the performance of a team of consultants, meeting and exceeding all KPI targets.
- Strengthen Relationships: Manage attrition, shrinkage, and other critical metrics of the team.
- Influence the Lives of Others: Coach and mentor Consultants, providing feedback and performance management.
- Keep Management Updated: Inform leadership on the latest trends of end-user customers and provide feedback to Ops Managers.
- Define Sutherland's Reputation: Drive organizational initiatives within the team from time to time.
Qualifications
- At least 2 years of Team Leader experience supporting mortgage campaigns.
- Strong analytical mindset with the ability to interpret data, identify patterns, and recommend improvements.
- Proficiency in MS Office (Excel, Word, PowerPoint) for reporting and analysis.
- Excellent communication s...