Role: Team Leader
Location: St Ives, Cambridgeshire
Hours: 37.5 hours per week Mon-Fri
Salary: Up to £35,000 DOE + benefits

CCA Recruitment are excited to be recruiting for an experienced Contact Centre Team Leader to join a thriving business located in St Ives, Cambridgeshire. We are looking for a Team Leader with contact centre team leadership experience with strong people management skills.

If you are experienced in managing a successful contact centre, then this is the role for you!

The role of the Team Leader:

Coach and develop staff using performance management tools to improve KPI's and personal objectives.
Continuous coaching and development of team to continue business success.
Support in recruitment process whilst representing and promoting excellent brand image.
Produce data in relation to team activity to identify any coaching and development needs.
Effectively communicate with your direct line manager providing recommenda...