Team Leader – Ops Perf & Quality

Job Summary

Zurich Middle East is part of Zurich Insurance Group, one of the world’s largest and most experienced insurers. Our mission is to help our local community understand and protect themselves from risk both locally and globally.

Reporting to Senior Manager – Procurement & Operations Performance, as Team Leader – Operations Performance & Quality you are expected to assist with monitoring adherence to operational performance frameworks in order to ensure operational areas remain compliant with corporate, regulatory, and legislative requirements to which the organization is expected to operate.

Job Accountabilities

As Team Leader, your role will involve:

• Demonstrating knowledge of relevant systems, processes, and procedures.
• They help to resolve simple issues and develop procedure and help with seeking ways to improve them.
• They also maintain accurate and appropr...