Job Description

Role : Team Leader - Liabilities & Cash Management Portfolio

Location : Dubai

Role Purpose: The TL of Virtual Relationship Manager will act as a virtual sales channel, focusing on service & growth of various financial products, including liabilities, FX, fees, investments, wakala, and takaful, to increase revenue.

Key Accountabilities of the role

Client Relationship Management and Customer Service:

• Maintain Regular Communication: Ensure consistent and proactive communication with clients to enhance portfolio growth and client satisfaction.
• Resolve Customer Complaints: Address and resolve customer complaints promptly and effectively to maintain high levels of client satisfaction.
• Utilize Multiple Communication Channels: Employ various methods (phone, email, meetings, visits) to maintain strong client relationships.
• Fo...