Job Summary:

• We are seeking a highly skilled and experienced Team Leader to join our healthcare account. The ideal candidate will have a strong background in the BPO industry, particularly in healthcare, and possess excellent leadership and communication skills. This role is responsible for leading a team, ensuring performance targets are met, and maintaining a high standard of service.

Key Responsibilities:

• Supervise and manage a team of customer service representatives handling healthcare-related inquiries.
• Monitor team performance, provide coaching, and ensure adherence to quality standards and KPIs.
• Develop and implement strategies to improve efficiency and customer satisfaction.
• Conduct regular team meetings, training, and performance evaluations.
• Handle escalations and complex customer concerns professionally and effectively.
• Collaborate with management to optimize proc...