Team Leader – Digital Solutions Configuration

Optimise operations and advance digital solutions within a constantly evolving environment.

Responsibilities

• Plan, organise, prioritise, and coordinate digital tool configuration activities based on requests, projects, and deadlines.
• Assess the complexity of requests to ensure an equitable and efficient distribution of workload.
• Monitor deliverables, timelines, and the quality of completed configurations.
• Track performance indicators (KPIs), service levels, and processing timelines.
• Identify operational issues, elevate risks when necessary, and propose corrective action plans.
• Ensure that procedures, guides, and tools related to configuration processes are up to date, documented, and accessible.
• Oversee the achievement of the team’s annual objectives.
• Guide, coach, and engage configuration specialists to maximise their performance and commitme...