Primary Details

• Location: Auckland
• Employment type: Full time, employee
• Hybrid work model

Role Overview

Lead an administrative claims team and drive service excellence.

Responsibilities

• Oversee internal and external SLAs, ensuring claims and administrative processes are delivered accurately and efficiently in accordance with required timelines.
• Use data and reporting insights to monitor performance, capacity and trends, and support informed decision‑making.
• Identify opportunities to streamline workflows, strengthen processes and improve the consistency of claims administration practices.
• Maintain standard operating procedures and training documentation while working closely with internal and external stakeholders.
• Train new team members and new processes and procedures.
• Provide administrative support for the wider claims team.
• Identify ...