The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.

MHR:

• Hours of operations that will be required for the role: 3AM to 12NN. But our HOOP is 11PM-1PM, Sunday to Monday. Schedule may be changed as needed
• 100% onsite in BT
• Tech Background,( preferably networking). Client Facing experience a must

Essential Functions/Core Responsibilities

• Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
• Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly
• Identify performance related issues, develop...