Overview

Job Title: Team Lead
Reports to: Club Manager
Status: Full Time/Supervisor/Non-Exempt

Job Summary

Responsible for assisting in the oversight of gym operations to ensure positive member experience.

Essential Duties And Responsibilities

• Assist in training and developing staff.
• Assist in member service oversight making sure all staff provide great customer experience.
• Very involved in front desk related tasks:
  • Answering phone calls in a polite and friendly manner to assist with questions or concerns.
  • Taking info calls.
  • Assist in member check‑ins, sign‑ups, cancellations, and updating member account information.
  • Great/meet potential members and provide gym tour.
  • Assist to facilitate member service issues and questions.
• Assist with team member management and provide backup support to Club Manager as needed.
• Ensu...