Role Overview:

The Team Lead – Trainer is responsible for leading a team of trainers, ensuring consistent delivery of training programs, and driving skill development aligned with business and operational goals. This role oversees training quality, content effectiveness, and team performance while supporting continuous improvement across learning and development initiatives.

Key Responsibilities:

• Lead and manage a team of trainers to ensure effective training delivery across programs
• Design, implement, and enhance training modules based on business requirements
• Conduct training needs analysis and identify skill gaps within operations teams
• Ensure consistent delivery of product, process, and soft skills training
• Monitor training effectiveness through assessments, feedback, and performance metrics
• Coach, mentor, and develop trainers to improve facilitation and instructional skills...