★ SearchEuropeanJobs.com

Team Lead: Service Desk Monitoring at MTN GlobalConnect

Company

Confidential

Location

Ghana, Ghana

Type

Full-Time

Mission/ Core purpose of the Job

The role will be responsible for providing operational monitoring support, managing a monitoring support desk team which monitors the GlobalConnect services for Roaming, Signaling, Messaging, IT, IP/MPLS areas as well as customers.


Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA’s)


Technical Operations

  • Provide monitoring for the GlobalConnect internal and external customers:

  • Raising tickets and communicating with end users

  • Analyse impact of incidents and provide feedback to affected users or business area

  • Provide escalation support to the team to expedite the resolution on incidents

  • Ability to find/explore workaround solutions for exceptions not covered in the initial configurations of the systems

  • Incident tracking and major incident management

  • Produce reports on support team per...

    • ★ Ready to Start Your European Career?

    Take the next step and apply for this exciting opportunity

    Apply Now