What You’ll Do

Motivate your team so they meet TTEC and client metric performance goals. Answer associate questions, listen to them, guide them to resolve issues and handle customer escalations while ensuring quality customer experience on every interaction. Serve as the first‑line manager for your team.

Report directly to the Service Delivery Manager and act as a leader, encouraging the team to resolve issues, accomplish goals, and influence their career mobility.

During a Typical Day, You’ll

Coach associates to achieve company and client goals, address employee‑related issues, and coordinate training on new or revised information related to services, products, or processes.

Manage multiple complex ongoing tasks and projects while monitoring attendance, processing payroll, and performing other administrative tasks.

Motivate and mentor your team with constant coaching and feedback, celebrating successes, and having difficult con...