About Client:

A leading BPO Organization

Key Skills:

• Strong knowledge of Post-Closing & Income Calculations
• Expertise in FHA, FNMA, CFPB guidelines
• Experience in Loan Boarding, Indexing, Pre-Purchase, Collateral
• Proficiency in MS Excel, PowerPoint & LOS tools (MSP/Encompass)
• Excellent communication, analytical skills, and attention to detail

Responsibilities:

• Lead and manage team performance (Productivity, Quality, SLA/KPI)
• Handle resource planning, workload allocation & reporting (MIS)
• Ensure compliance with mortgage guidelines and quality standards
• Drive process improvements and error reduction initiatives
• Coordinate with clients and internal stakeholders for issue resolution
• Work in high-volume environment and meet turnaround timelines