Assist IT to coordinate application and software releases (includes resource planning allocation), CEO initiatives or group initiative tasks, etc.
Posses IT Technical skills in End User Computing or Endpoint technical skills in Microsoft Operating System, O365, Standard Business applications (Adobe, Jira, Power BI, Power Automate and etc) and PaaS or IaaS fundamental understanding.
Have various skill and knowledge in ITSM tools such as ServiceNow, Manage Engine and Microsoft Dynamics 365.
Oversee the status of tickets on a day-to-day basis; including current tickets per agent, current unattended tickets and follow up with respective PIC.
Ensure outstanding tickets are handled on a timely manner and follow up with respective team members if there are no updates on their tasks/tickets.
Prepare monthly duty roster/timesheet in maintaining reporting documentation for monthly service review and team performance (Incidents and Req...
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