Our Client, a HVAC and Refrigeration Organization company, is looking for a Team Lead – Complaints Management Process for their Remote location.

 

Responsibilities:

• Review of customer feedback.


• Classifying & analyzing customer feedback.


• Establishing trends and communicating the analysis with Vendor’s onshore counterparts


• Strong verbal & written communication skills,


• Strong Banking knowledge.


• Good MS Excel & presentation skills.


• Knowledge of various Regulations including CFPB and OCC,


• Collaborate with team members to achieve performance targets.


• Identify and escalate priority issues to the appropriate channels.


• Offer solutions and alternatives to customers in a timely manner.


• Ensure customer satisfaction by providing high-quality service.


• Participate in training sessions to enhance prod...