Team Lead – BPO ( Inbound Voice Process)
Minimum 5 years of experience in any BPO Inbound Voice with 2 years in Team handling (Mandatory)
Location: Infopark, Kakkanad, Kochi
Shift: Night Shift (Monday–Friday)
Salary: Up to ₹8 LPA
Education: Bachelor's Degree Mandatory
Responsibilities
- Monitor daily call performance, quality, and productivity of the team
- Ensure SLA, KPI, an...