Description We are looking for an organized and customer-focused Tax Services Specialist to join our team in Rochester, New York. In this role, you will handle a variety of tax-related tasks while ensuring accuracy and efficiency in a fast-paced environment. The ideal candidate will possess strong communication and problem-solving skills, along with the ability to prioritize and meet deadlines. This is a long-term contract position offering the opportunity to contribute to a dynamic and detail-oriented team.

Responsibilities:
• Address outstanding issues promptly to meet service level agreements and maintain client satisfaction.
• Build and enhance knowledge of company products, policies, and procedures to provide accurate support.
• Organize and prioritize daily tasks to meet time-sensitive deadlines and ensure smooth workflow.
• Support clients with tax filings, payments, account registrations, and agency-related inquiries.
• Conduct research and resolve tax n...