Role Purpose

Accountable for the effective management and continuous improvement of operations within the quality assurance (QA) and service recovery environment, ensuring adherence to quality standards, optimising processes, and driving service excellence.

Requirements

• Bachelor's degree in a relevant field such as quality management, business administration, engineering, or a related discipline (Desirable)
• Matric / Grade 12 (Essential)
• Certified Quality Manager (CQM), Certified Manager of Quality/Organisational Excellence (CMQ/OE), Certified Quality Auditor (CQA), or related Quality Assurance certification
• 5 - 6 years client service, quality management, quality assurance or related work experience
• 3 - 4 years managerial/supervisory/leadership experience
• Understanding of quality assurance principles, methodologies, and best practices
• Knowledge of corporate governance regulations, industr...