Sourcing & Attraction

• Design and execute sourcing strategies to attract high-volume candidates (job boards, social media, referrals, job fairs)

• Manage postings on platforms such as LinkedIn, Indeed, OCC, Computrabajo, etc.

• Build and maintain a talent pipeline for recurring contact center roles

Recruitment Process

• Conduct initial screening calls and video interviews

• Apply psychometric and skills assessments relevant to customer service profiles

• Evaluate soft skills such as communication, empathy, problem-solving, and stress tolerance

• Coordinate and schedule interviews with hiring managers and operations leaders

Candidate Experience

• Ensure a positive and professional experience throughout the recruitment journey

• Communicate clearly and timely with all candidates regardi...