Educational Profile

Graduate in Electronics and Communication Engineering, healthcare/medical or any 4 Year Related Course.

Courses in ITIL Service Management and Customer Service Management would be an advantage

Competency Profile

Work Experience:

At least two (2) years experience as User Support Coordinator or Technical Helpdesk Officer for any related IT environment.

Experience in implementing systems for a hospital would be an advantage

Knowledge, Skills and Abilities (KSA’s):

Very good oral and written communication skills

Very good problem solving skills

Excellent people handling and customer service skills

Familiarity with Windows Operating Systems, Microsoft Office and SQL fundamentals.

Ability to document issues, incidents and solutions

With above average work ethics, high matur...