Systems Engineer- Intermediate

Ashburn, VA (hybrid telework and occasional onsite)






POSITION SUMMARY:


As an integral member of the CBP End User Device IT Management Services team, the Systems Engineer will be responsible for administration of a distributed Windows desktop environment, maintaining BeyondTrust remote workstations support, utilizing enterprise-scale technical experience with cloud and hybrid infrastructures, and internet-based devices. The ideal candidate will work collaboratively across teams providing Tier III/IV support to end users through the effective use and management of the enterprise ticket management system with expedient resolution to trouble tickets, service requests, break fixes, and change requests. This role shall adhere to established procedures and approved cybersecurity practices while delivering exceptional customer support.




ESSENTIAL FUNCTIONS/RESPONSIBILITIES: