Position Details

We are seeking a Systems Analyst to join our Application Support Team, supporting systems across Roadside and Travel lines of business. In this role, you will provide Level 2 and Level 3 application and systems support for member‑fac­ing and operational platforms, ensuring proper escalation processes are followed and systems remain stable, available, and performant.

What You Will Do

• Provide Level 2 and Level 3 application and systems support for Roadside and Travel applications and their integration points
• Troubleshoot and resolve incidents through the ticketing system, ensuring timely and effective business support
• Support systems used for Travel bookings, reservations, fulfillment, and partner integrations, as well as Roadside service platforms
• Test, validate, and deploy enhancements, configuration changes, and fixes as requested by the business and vendors
• Create and update documentation...