This job is with Standard Chartered Bank, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Job Summary

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Responsible for the continuous improvement of the service level through timely analysis of data and corrective actions derived
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Provides performance reports and analysis, trends and pro-active recommendations based on in-depth trend analysis
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Drive and report achievements through key performance indicators and success stories
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Responsible for creating a framework for periodic reporting and identification for areas of improvement in operational performance parameters
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Define and help to develop interactive dashboards / analytical reports
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Lead department's branding and marketing strategy, manage and standardize communications channels and publications
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Support department hea...