Facilitate all software modifications and upgrades as part of the software maintenance to upkeep smooth operations of the High Level Control (HLC) system.
Prepare and review SUCOs / SARs (Access request approval) before obtaining approval from customer.
Deliver service and support to the O&M Team when requested.
Attend to and manage all software or hardware HLC related errors.
Work closely with System Administrator to resolve software and hardware HLC related issues.
Diagnose and resolve technical hardware and software HLC issues involving BHS Application, network connectivity and more.
Gather information and determine the issue by evaluating, analyzing and isolating the details/symptoms.
Follow standard processes and procedures.
Identify and escalate priority issues.
Redirect problems to appropriate resource.
Reviews all system occurrences to prevent recurrence.
Coordinate and fo...
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