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System Analyst - Team Lead - Portsmouth Up to £33k

Company

computappoint

Location

Hampshire, United Kingdom

Type

Full-time

  • Salary: Up to £33,000
  • Package: Excellent employee benefits
  • Job Type: Permanent
  • Location: Portsmouth
  • Hybrid Model : Fully on-site
  • About the Role

    My client, a leading Portsmouth based IT Services organisation, are seeking a candidate to act as Team Lead for their recently forming Level 1 IT support team.

    The candidate will require solid foundations of IT knowledge, and be comfortable taking lead and responsibility for high quality Level 1 customer support.

    Responsibilities:

  • Service management and reporting – managing the ticket quality process.
  • Leading a Level 1 ticket based IT support team
  • Ensuring consistently high quality standards of customer support
  • Carrying out incident support using troubleshooting skills.
  • Taking part in delivery of ticket quality reviews
  • Team Manage...
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