Job overview
The post is responsible for supervising a team of staff, providing a full comprehensive telephone and communications service, of the highest quality to all staff and visitors and members of the general public.
Main duties of the job
Supervising a team of Telephonists, providing a full telephone service for 24 hours 365 days. Maintain and updating of telephone system. Dealing with faults and system break down as and when they occur, reporting faults to the system provider if required. Maintain and updating of Duplex call logger, retrieving reports and monitoring telephone lines and extensions against misuse of the telephone system. Maintain and updating of the, reporting and dealing with faults as they occur. Reporting faults to the system provider. Responsible for training of staff in the use of all telephone equipment and associated procedures connected to the telecom...