Northern Light Eastern Maine Medical Center

Department: Switchboard

Position is located: Northern Light Eastern Maine Medical Center

Work Type: Full Time

Hours Per Week: 40.00

Work Schedule: 7:00 AM to 3:30 PM

Summary:


The Lead Operator will support the Director, Clinical Operations as they relate to operations within Telecom Operator Services and all the necessary functions to meet the department service obligations including but not limited too; Staff Scheduling, maintenance of department policies, procedures, protocols, department and practice manager relations, data mining and reporting, maintenance of call lists, assistance in evaluations and assessmenet, staff accountability and discipline management, and quality control and maintenance.

Responsibilities:

Must possess leadership skills - ability to receive and convey information in a clear and concise manner; ability to maintain a calm demeanor ...