NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 13, has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

We’re searching for a Service Delivery Manager to be part of our diverse team of talent here at NCS!

Overview

The Service Delivery Manager you will lead a large team of Service Desk Agents to exceed SLAs stated in the contract. You will collaborate with EUC and System teams to manage customer expectations and concerns. You will ensure alignment and seamless integration across service teams including EUC, Asset, System, Customer Service, and Data Analyst teams, ...