About Us

Peppper is a London-based startup on a mission to build the leading cloud and mobile SaaS platform for digitising traditional restaurant, coffee, and bar businesses. We deliver white‑labellled apps that allow businesses to handle mobile payments, loyalty, and marketing messages, thus engaging with their customers in real time and increasing sales and operational efficiency. We have around 1,000 locations live across the UK and US.

Job Description - Support Technician

We are looking for a Technical Support Engineer to provide assistance to our customers. You will diagnose and troubleshoot software problems and help our merchants resolve issues with their customer‑facing apps, integrations, and platform configuration. Merchants using the Pepper software for ordering, loyalty, marketing, and other customer‑facing journeys face all sorts of challenges when problems arise. You'll act as a bridge between the Pepper customers and internal technical r...