Enhance your career with Versaterm as a Support Specialist II, providing hybrid Tier 2 support tailored to public safety agencies. This role combines technical troubleshooting with user education for workflow optimization.
As a Support Specialist II, you will utilize 1-3 years of relevant experience to address hardware diagnostics and performance management. Your intermediate skills in SQL and software customization will be vital in delivering personalized user training and resolving complex issues. This position requires a mix of technical and interpersonal skills for effective customer support.
Key Responsibilities:
• Diagnose hardware and system performance issues
• Manage user access across various systems
• Work closely with technical teams to resolve tickets
• Implement and customize solutions for users
• Create custom documentation for usage best practices
Requirements:
• Degree or diploma in IT, Computer Science, or similar
• 1-3 years in technical...