1. Support Ticket Resolution:
Resolve a minimum of 60 support tickets per day.
Maintain an average resolution time of less than 5 hours.
Follow Standard Operating Procedures (SOP) for all support ticket resolutions.

2. App-Related Tasks:
Complete all app-related tasks as per SOP with 99% accuracy by the next day (R+1 day).
Ensure the accuracy of 99% of data entered for app-related formalities.

3.Admission Formalities:
Complete all admission formalities as per SOP within the next day (A+1 day).