What this role owns

Platform monitoring, technical account health, escalated issue resolution, carrier troubleshooting, Engineering partnership, and support operations infrastructure.

What success looks like

Fewer customer-impacting issues reaching the inbox, faster resolution times when they do, and a monitoring and escalation system that scales without adding headcount.

Compensation

Base salary: $110,000 – $150,000 | Equity available | Health, dental, vision, 401(k), flexible PTO, remote-first team.

Why candidates will care

irect line to the CTO, ownership of a function being built from scratch, and the chan...