Cualquier información adicional que necesite para este trabajo se encuentra en el texto a continuación. Asegúrese de leerla detenidamente y luego envíe su solicitud.
* Provide Level 2 to Level 4 application support across World Courier Managed Transportation Products (DASH/Mobility, Jetstream, OMNI, TMS, SAP, Customer Portal, etc.), triaging tickets, managing issues, and driving them to resolution.
* Identify trends from support tickets;
recommend and coordinate continuous improvements to products, processes, and training, often working with peer IT teams.
* Act as liaison with internal/external technical teams, consultants, and customers to streamline collaboration and escalation.
* Establish and maintain strong relationships with business partners and IT stakeholders to align support with business goals.
* Assess clients’ needs via structured requirements activities (gathering, analyzing, documenting, managing changes) to clarify priorities and o...