The Support Analyst will be part of the international ICT Team and is expected to handle assigned 1st and 2nd Level support responsibilities. This is an onsite role based in the company offices in Accra, Ghana. The Support Analyst will report into and work within the Service Management Team. He/She will work closely with vendors and members of the ICT/Technology departments to maintain service levels for services within their scope which shall include applications, end user services and infrastructure.

The successful candidate should be a high-performing individual who is process oriented, customer focused and has a passion for technology.

Responsibilities