Purpose & Accountability:

• Typically performs specialized duties in a defined functional program area involving a wide variety of problems, performs standard and non-standard assignments
• Is an expert source of information on processing transactions

Business impact:

• Eliminates significant inefficiencies by changing process steps
• Central address for all questions of operative process performance and quality

Responsibilities and requirements:

• Typically supervises non-professionals who perform routine tasks or provides informal and/or formal guidance, training, and support to other team members
• Requires developed specialized skills, or a breadth of skills, through job-related training and considerable on-the-job experience
• Often inputs to development of new procedures / standards subject to approval from manager
• Requires in-depth knowledge and experience to respon...