Summary The Supervisory Medical Support Assistant (MSA) serves as the direct supervisor for all AMSAs in support of the Community Based Clinics. This position provides support work in connection with the care and treatment given to patients in clinics, wards or other such units as assigned. Supervisory MSAs perform a variety of support duties that facilitate the work of physicians, physician assistants, nurses, nursing assistants, and other members of the medical facility who provide patient care. Responsibilities Duties and responsibilities include, but are not limited to: Incumbent(s) must be able to train staff on the requirements of VHA Scheduling Directives and complete accurate scheduling responsibilities. Incumbent must screen/receive phone calls in a courteous and timely manner, determine the nature of requests and provide the information desired using privacy rules and established clinic processes. Schedule appointments accurately and in a timely manner. Will complete internal...