**Job Summary**

Responsible for the daily functions of the Renovation Operations staff that includes but is not limited to delegation of work assignments, scheduling, performance appraisals, corrective actions and training.

**Major Tasks, Responsibilities, and Key Accountabilities**

+ Manages daily call center activities including services levels, customer interaction, and problem resolution.
+ Assists in the continual improvement of departmental systems, processes and reporting. Conducts regular procedural reviews to streamline processes and maximize efficiencies.
+ Supervises performance of associates and recognizes, trains, coaches, counsels, and takes corrective action when warranted.
+ Interviews, hires, and trains new associates.
**Nature and Scope**

+ Experience provides solutions.
+ Ensures that work is performed consistently with company policies and procedures.
+ Leads a group or team of support, craft, or lower level prof...