Position

Supervisor – Housekeeping is responsible to supervise, direct, assist and assure the completion of housekeeping tasks assigned to attendants in guest rooms and corridors as per resort standards.

Responsibilities

• Ensure all team members report on time, in proper uniform, and well‑groomed.
• Conduct briefings for colleagues and attend leadership briefings to align on tasks.
• Champion company goals such as the Colleague Engagement Survey and Forbes 5‑Star standards.
• Oversee colleague performance to ensure prompt, courteous service and operational compliance.
• Inspect guest rooms, corridors, pantries, staircases, and lift landings for cleanliness and maintenance.
• Supervise scheduled deep cleaning and special tasks to meet resort standards.
• Report on furnishings, equipment, and facility upkeep to Housekeeping leadership.
• Meet guests to personalize service, resolve complaints, a...