Compensation & Benefits

Competitive hourly pay of £14.53 – £14.53 with a monthly bonus scheme of 10‑20% of sales, a generous jewellery uniform allowance, employee discount, and access to exclusive retail and hospitality discounts.

Role Overview

A Supervisor oversees the busy sales floor, motivates and coaches a team of sales assistants, and ensures a world‑class customer experience while meeting store KPIs.

Responsibilities

Sales Floor

• Hold daily team briefs, share store KPIs, and motivate the team to beat targets
• Deliver exceptional service through role‑modelling the selling ceremony and meeting KPIs
• Perform store walks to maintain visual merchandising and commercial standards
• Monitor sales performance and take action to support team success
• Handle escalated complaints professionally and with care

Personal Sales

• Build customer relationships, answe...