Job Summary
The Passenger Service Supervisor oversees daily passenger operations to ensure efficient, safe, and customer-focused service delivery. The role leads a team of front-line agents, supports airline partners, and resolves escalated issues while maintaining compliance with all regulatory and company standards.
Responsibilities
Supervise passenger service agents during check-in, boarding, baggage handling and arrival processes Ensure compliance with airline procedure, TSA regulations, and safety protocols Provide on-the-spot coaching and support to agents to ensure service standards are met Resolve customer complaints and operational issues in a timely and professional manner Coordinate with airline representatives, ramp, and other departments to ensure smooth flight operations Monitor staffing levels and adjust assignments based on flight schedules and operational needs ...