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Supervisor, Fulfillment

Company

HarperCollins Publishers

Location

Depew, United States

Type

Full-time

**Overview**

The Supervisor, Operations will lead daily department operations with a strong floor presence to achieve production, quality, safety, and customer service goals. Effectively balances staffing and capacity, communicates priorities across teams, and resolves issues quickly. Fosters a safety-first, continuous improvement culture while developing and engaging associates to support efficient, customer-focused operations. The shift for this position is 1st Shift, 6:00am - 2:30pm.

**Responsibilities**

+ Maintains a strong, consistent on-the-floor presence, actively observing processes, workflow, and associate performance across all areas of responsibility.
+ Balances operational, capacity and staffing issues to achieve efficiency and staffing targets.
+ Achieves service-level targets and produces a high-quality product for the customer.
+ Keeps the customer at the forefront by anticipating and meeting customer needs and by building a customer-f...

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