General Responsibilities

•Prepares work schedules and assigns duties to personnel to ensure efficient operation of the unit, accomplishing work results, establishing priorities, monitoring progress, revising schedules, resolving problems, reporting results of the processing flow on shift production summaries.
•Audits records and reports to ensure staff's compliance with standard procedures and best practices.
•Compiles required and special reports (results achieved, statistics and forecast). Creates and revises procedures by analyzing operating practices, establishing strategies, record-keeping systems, forms of control, budgetary and personnel requirements; implementing change when needed.
•Ensures all items, including rejects, are handled properly as per established processes and agreements with clients.
•Ensures the reconciliations for the DOL and ASUME agencies and the DOL's Unemployment Returns are processed timely and accurately.<...