Key Accountabilities:

1. To supervise and develop the staff in handling customs brokerage service professionally and in timely manner.
2. To ensure and educate staff for strictly following our company’s policies, procedures and concernments. This is including Customs Department’s regulations in handling the shipment and customs formalities.
3. To monitor and control a current and accurate procedures manual that details the processing requirements for each entry.
4. To ensure team is completing customs declaration to Customs Department completely and accuracy.
5. To monitor and evaluate E-Paperless system whether it is well maintain as per the Customs Department’s requirements.
6. To monitor and track the performance of customs clearance to meet company working procedures standard, KPIs and customer requirements.
7. To co-ordinate with pricing, sale and account management teams for relevant aspects in ord...