This position is a sallaried position. We are looking for a stellar Call Center Supervisor to oversee Tier 1 and Tier 2 Representitaves. The position will pay between $36,000 - $42,000 / year, depending on experience. We have an opening in New York and one in Hartford. If this sounds like you or someone you know, please apply immedietely as these positions are going quickly. Thank you!

Job Responsibilities:
-Supervise call center operations and all related Exchange Call Center activity for Tier 1 or Tier 2 CCRs.
-Monitor the performance of Tier 1 or Tier 2 Call Center Representatives (CCRs) and provide feedback and education to staff to improve performance
-Assist with the development and implementation of procedures pertinent to the effective and efficient operation of the Call Center, and assist with establishing performance goals and measurements for Tier 1 or Tier 2 CCRs.
-Assist Tier 1 or Tier 2 CCRs in responding to customer inquiries regarding the insurance a...