JOB ACCOUNTABILITIES


+ Supervise and lead Patient Access Representatives in all aspects of registration performance, including point-of-service (POS) collections, productivity, and quality.

+ Review department processes and demonstrate initiative in recommending and implementing improvements.

+ Train, coach, and develop staff, fostering an environment that promotes morale, engagement, and professional growth.

+ Identify performance deficiencies and opportunities for improvement; implement appropriate action plans.

+ Assist in evaluating, counseling, and developing staff through regular performance appraisals.

+ Enforce departmental policies, practices, procedures, and work rules in accordance with hospital and enterprise standards.

+ Demonstrate effective problem-solving and conflict-resolution skills to manage internal and interdepartmental challenges.

+ Respond to inquiries and requests, incl...