Job Description (JD) – Subject Matter Expert (SME)

Location: Indovance

Department: Operations

Reports To: BU Head / GL

Position Overview

Indovance is looking for a highly experienced and dynamic Subject Matter Expert (SME) who will act as a domain authority, technical coach, and quality champion across projects and teams.

The SME will play a critical role in:

• Ensuring best-in-class technical quality

• Driving process excellence and operational efficiency

• Supporting Trial Period (TP) success

• Participating in customer discovery discussions

• Preventing customer dissatisfaction due to skill gaps**

This role demands a technically strong, accountable, and extroverted professional with a passion for teaching and mentoring.

Key Responsibilities

1. Domain Leadership & Technical Excellence
...